Privacy Policy

This Privacy Policy explains how Pixel Progress Guild ("we", "us", or "our") collects, uses, and protects your personal information when you use our website, services, or interact with us in any way. We are committed to ensuring the privacy and security of your personal data in accordance with the General Data Protection Regulation (GDPR) and Latvian data protection laws.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide to Us

• Contact information (name, email address, phone number, postal address)
• Professional information (job title, company name, industry)
• Account information (username, password) if you create an account
• Payment information when you purchase our services
• Communication content when you contact us or participate in surveys
• Registration information for events, workshops, or membership

1.2 Information Collected Automatically

• Usage data (pages visited, time spent on pages, links clicked)
• Device information (IP address, browser type, operating system)
• Location information (country, city)
• Cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Providing and Improving Our Services

• Delivering the services you have requested
• Processing payments and managing your account
• Personalizing your experience on our website
• Improving our website, services, and user experience
• Developing new features and services

2.2 Communication

• Responding to your inquiries and requests
• Sending important notices and updates about our services
• Providing information about events, workshops, and membership benefits
• Sending marketing communications (with your consent)

2.3 Legal and Security Purposes

• Complying with legal obligations
• Enforcing our terms and conditions
• Protecting our rights, privacy, safety, or property
• Detecting and preventing fraud and security incidents

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual necessity: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: Processing necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests
• Consent: Processing based on your specific and informed consent
• Legal obligation: Processing necessary to comply with our legal obligations

4. Data Sharing and Disclosure

We may share your personal information with:

4.1 Service Providers

We engage trusted third-party service providers to perform functions and provide services to us, such as:

• Payment processing
• Website hosting and maintenance
• Customer relationship management
• Email and communication services
• Analytics services

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court, government agency).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. International Data Transfers

Your personal information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to countries outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your personal information, such as:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for transfers within our corporate group
• Transfers to countries with adequacy decisions from the European Commission

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Our legal obligations
• Applicable statutes of limitations
• Resolution of disputes
• Enforcement of agreements

7. Your Data Protection Rights

Under the GDPR and Latvian data protection laws, you have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can request that we correct inaccurate or incomplete information about you.
• Right to erasure: You can request that we delete your personal information in certain circumstances.
• Right to restrict processing: You can request that we restrict the processing of your information in certain circumstances.
• Right to data portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to object: You can object to our processing of your personal information based on legitimate interests, including profiling, and for direct marketing purposes.
• Right to withdraw consent: You can withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure network architecture

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Pixel Progress Guild
Marszalkowska Centre, Dzirnavu iela 57A
Centra rajons, Rīga, LV-1010
Latvia
Email: privacy@amberlvsystems.com
Phone: +371 6700 6400

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. You can contact our DPO at dpo@amberlvsystems.com.

14. Complaints

If you are not satisfied with our response to your concern, you have the right to lodge a complaint with the Latvian Data State Inspectorate (DSI) or another relevant supervisory authority. You can contact the DSI at:

Data State Inspectorate
Blaumaņa iela 11/13-15
Riga, LV-1011
Latvia
Phone: +371 6722 3131
Email: info@dvi.gov.lv
Website: www.dvi.gov.lv